Key Note Speaker Spotlight: Becky Carroll

Becky Carroll is president and founder of Petra Consulting Group. The San Diego based management consultancy is focused on growing businesses through customer conversation, social media, and the customer experience. Becky founded the company on the firm belief that the best way to achieve organic growth is to successfully build on a rock-solid customer base. Her focus has consistently been on customer loyalty and retention. Becky knows what it can mean for organizations to impact their bottom line through customer relationships.

Becky is a highly-regarded international speaker and provides speeches ranging from keynotes to workshops to webcasts. She teaches at UC San Diego Extension on Marketing via New Media. In addition, she is a social media contributor for the NBC San Diego Morning Show on KNSD TV. Becky authors the Customers Rock! blog, listed as #2 in the Top 20 customer service blogs.

Prior to founding Petra Consulting Group, Becky was a senior consultant with industry-leading Peppers and Rogers Group. Previously, she worked at Hewlett Packard for 13 years including positions as Director of Marketing for the UK and Ireland and as Worldwide Customer Loyalty Marketing Manager for HP Services in the US.

Becky Carroll is the Community Program Manager for Verizon. She is responsible for developing the strategy for the Community forums as well as working with her team to integrate the community with other Verizon social media.

Becky’s new book, The Hidden Power of Your Customers, will change the way you think about your customers. Find out how to grow your business using your existing customer base. Learn the principles that make Customers Rock! companies successful by using four key essentials to unlock the hidden power of your customers.

Becky will be presenting Social Media Camp’s Key Note.

Follow Becky on Twitter @bcarroll7

Social Media Camp: San Diego is April 30th from 9am-5pm at Sony Electronics. You can purchase your tickets at ourĀ EventBrite Page.

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Comments

I am looking forward to seeing everyone there!

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